Service
Passenger Handling
Passenger handling is a critical aspect of airport operations that can make or break a passenger’s travel experience. Efficient passenger handling is essential to ensure that passengers have a seamless travel experience from check-in to boarding and beyond.
Check-in and boarding
Check-in and boarding are two important processes that passengers must go through before boarding a flight. During check-in, passengers present their travel documents and may check in their baggage and receive a boarding pass. Boarding typically begins 30 minutes before the scheduled departure time, and passengers are called to board in groups. Once on board, passengers are directed to their assigned seats and instructed on safety procedures. Efficient check-in and boarding processes are essential for a seamless travel experience. Passengers should arrive early and follow guidelines provided by airline personnel.
Baggage handling
Baggage handling is the process of transporting passenger luggage from a check-in counter at a departure airport, onto a plane cargo hold, and then to a collection point at an arrival airport. A baggage handling system (BHS) is made up of a number of different processes and checks. Baggage handlers help ensure that passengers’ bags and other items are safely transported to their destinations on time. They are responsible for transferring luggage between planes, drafting load plans, following load limits, and related tasks.
Special assistance
Some passengers require special assistance, such as elderly passengers or passengers with disabilities. Passenger handling companies have the expertise to provide the necessary support and assistance to ensure that these passengers have a smooth and comfortable journey through the airport.
Security screening
Security screening is the process by which any person entering a venue is assessed to determine if they are carrying any illegal, prohibited, or suspicious items that may pose a threat to the venue building, venue staff, and other visitors and guests. It involves the implementation of various security measures, both seen and unseen, to ensure transportation security objectives are met. These measures may include metal detectors, full-body scanners, and baggage scanners. The aim of security screening is to prevent potential threats and ensure the safety of all individuals within the venue.
Lounge services
Lounge services are amenities offered to passengers in a designated area of an airport, typically reserved for first-class or business-class passengers, as well as members of airline loyalty programs. These services may include comfortable seating, complimentary food and beverages, free Wi-Fi, charging stations, showers, and other amenities. Lounges provide a quiet and comfortable space for passengers to relax and work before their flight. In addition, some lounges offer additional services such as spa treatments, conference rooms, and concierge services. Access to lounges is usually granted through membership, airline loyalty programs, or by purchasing a day pass.
Immigration and customs
Immigration and customs are two separate processes that are conducted at airports and other ports of entry when individuals enter or exit a country. Immigration involves the verification of a traveler’s identity and travel documents, such as a passport or visa, to determine their eligibility to enter the country. Customs involves the inspection of a traveler’s belongings, such as luggage and goods, to ensure that they are not carrying any prohibited or restricted items. Customs officers may also collect duties and taxes on imported goods. These processes are important for maintaining the security and safety of a country and its citizens, as well as regulating the flow of goods and people across borders.
Immigration and customs are two separate processes that are conducted at airports and other ports of entry when individuals enter or exit a country. Immigration involves the verification of a traveler’s identity and travel documents, such as a passport or visa, to determine their eligibility to enter the country. Customs involves the inspection of a traveler’s belongings, such as luggage and goods, to ensure that they are not carrying any prohibited or restricted items. Customs officers may also collect duties and taxes on imported goods. These processes are important for maintaining the security and safety of a country and its citizens, as well as regulating the flow of goods and people across borders.
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