Services
Ground Handling Services in Kenya and Across Africa
AAES coordinates and supervises ground handling in Kenya and across Africa from our 24/7 operations base at Jomo Kenyatta International Airport in Nairobi. We align the local handler, airport, crew and support providers around one workable arrival and departure plan. Our ground handling supervision and turnaround coordination services in Africa support both commercial airlines and private jet operators, with an operations-led focus on keeping flights on schedule and teams aligned.
Our trained personnel coordinate and supervise all critical elements of ground operations, including:
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Passenger handling and fast-track coordination (where available)
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Baggage handling oversight and load planning support
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Ramp handling supervision (arrival/departure sequencing, equipment readiness, safety checks)
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Cargo handling coordination (including time-sensitive uplift and documentation alignment)
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Aircraft parking / stand coordination and tow planning (as required)
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Ground support equipment (GSE) availability checks and escalation
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Crew logistics support (HOTAC, transport, crew flow coordination)
We understand how delays on the ground create knock-on costs in the air. That’s why AAES is built around prompt turnaround management for airline rotations and efficient business jet handling coordination, especially in capacity-constrained environments. By aligning handler, ramp, fueling, and airport stakeholders early, we reduce friction that typically causes last-minute delays.
Whether you need 24/7 ground handling support for flights into Africa, short-notice handling coordination at destination and alternates, or disruption support during diversions and schedule changes, AAES helps you protect turnaround time and improve operational certainty—without cutting corners.
AAES coordinates the ground plan and escalation contacts through its Nairobi operations desk, while crews, airport authorities and authorised handling providers retain their respective operational responsibilities.
Ops Desk (24/7): sales@aaes.aero | +254 725 284 509
Prepare the on-ground plan with our Africa airport guides, covering handling considerations at Kigali, Entebbe, Kilimanjaro and Johannesburg.
AIRCRAFT Handling
AAES coordinates aircraft arrival and departure handling with appointed local service providers. For each station, the ground plan identifies stand and parking arrangements, ground support equipment, ramp contact points and passenger or crew requirements. Maintenance, when required, must be arranged separately with appropriately authorised providers.
AIR Cargo Handling
AAES coordinates cargo ground handling with appointed providers, aligning acceptance windows, handling equipment, customs documentation and departure timing. Share the cargo description, aircraft type, route and any special handling requirements early so the relevant station can confirm its capability and applicable restrictions.
Refuelling Services
AAES coordinates aviation fuel enquiries and uplift timing through confirmed supply arrangements. Fuel grade, quantity, release window, into-plane equipment and applicable airport conditions must be verified with the nominated supplier for each station and movement.
In-Flight Catering
AAES coordinates in-flight catering requests with providers at the relevant airport. Please share passenger numbers, dietary or handling requirements, uplift time and any security restrictions in advance. Menu selection and delivery remain subject to local supplier availability and airport access arrangements.
FBO
AAES coordinates access to FBO and business aviation support services where available through local operators. Depending on the airport, this can include passenger reception, parking coordination, lounges, crew arrangements and fuelling support. Facilities, permissions, pricing and opening hours must be confirmed for each movement.
Concierge Services
AAES coordinates passenger and crew logistics connected to flight operations, including ground transport, hotels and airport assistance where offered by authorised local providers. Share the itinerary, passenger requirements and expected arrival or departure times so the local arrangements can be confirmed.
VIP HANDLING Supervision
Experience the opulence of our VIP Handling Supervision, where unparalleled exclusivity is paired with attentive care. Our services are crafted to offer individualized attention and flawless orchestration for our esteemed clientele, guaranteeing an extraordinary travel experience in every regard. Enjoy swift check-ins, access to exclusive lounges, and customized in-flight comforts—all managed with the highest level of discretion and elegance. Our devoted team oversees each phase of your journey, prioritizing your privacy, ease, and uninterrupted passage. Transform your travels into something remarkable with our distinguished VIP touch.
Ground handling is a critical aspect of aviation operations, encompassing a wide range of services that are necessary to ensure the safe and efficient movement of aircraft on the ground.
Frequently Asked Questions
What ground handling does AAES coordinate?
Passenger handling, baggage, ramp supervision, cargo, parking and towing, ground support equipment and crew logistics.
Where is AAES based?
AAES works from a 24/7 operations base at Jomo Kenyatta International Airport (JKIA) in Nairobi and coordinates handling across Africa.
Does AAES handle private jets and airlines?
Yes. AAES supports commercial airlines, private jets, charter and cargo operators.
How do I request ground handling in Kenya?
Send your airport, aircraft type, registration, schedule and required services. Contact the AAES 24/7 operations desk at sales@aaes.aero or +254 725 284 509.
Refuelling Services
Stay on schedule with our efficient and reliable aircraft refueling services. Our licensed personnel can handle all types of aircraft, from small private planes to commercial airlines. Our competitive pricing and flexible scheduling make us the preferred choice for aircraft refueling. Contact us today to learn more about our personalized service and attention to detail.
